⁠RETURN & EXCHANGE POLICY
8.1 Exchange and Return without the original issued invoice is not accepted.
8.2 Since all products subject to sale are prepared in line with the demands and/or measurements of the personal needs of the costumer, the buyer is not entitled to return these products within this framework.
8.3 Because all of our products are PRE ORDERED in Standard Size and PRE ORDERED in Custom Size, we advise our clients to be determined when purchasing, as the customer will need to have appropriate reasoning for return and refund.
8.4 Return and exchange of damaged products are not accepted. You will be provided with a detailed video of your finished dress via email, or other forms of communication, as a documentation with the time and date before the shipment of the dress. DIANA QERIMI will capture every detail of the dress as proof of good quality of the product, proof of no damage in the product also proof that the product was produced with the correct measurements of the size that you ordered. The measurements should be taken correctly by a professional since the customer will need to have appropriate reasoning for return and refund.
8.5 With regards to measurements and dresses that are ‘CUSTOM MADE DRESSES’, there might be small imperfections since it is not possible to have a perfect fit without having at least one physical fitting of you/the client. Every order goes through the Quality Assurance Manager, to make sure the dress is produced with based on your sent measurements and special requests (if any).
9.⁠ ⁠CANCEL & REFUND POLICY
9.1 The Customer is eligible to cancel his/her order if the product does not turn out how the customer has specified. The Customer needs to have appropriate reasons.
9.2 Please read the below instructions according to the refund policies:
       9.2.1 Order canceled within 24 hours of payment confirmation will be eligible for a full refund.
       9.2.2 Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price.
       9.2.3 Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price.
       9.2.4 Cancellation after 120 hours from the moment the order is paid: you will not get any refund at all.